A key service we provide at Game Guys is the ability to pre-order items before they’re available for sale on the store shelves.
This allows you to reserve your purchases on limited items before the release date.
Please read details below before placing a pre-order.
- If your order contains both in stock items as well as pre-order items, we will hold the entire order until the pre-order item's release date before dispatching.
- Items marked as available for pre-order will be shipped as soon as stock arrives unless there is a pre-defined release date set by the publisher that we must adhere to.
In that instance your items will be shipped to arrive on the release date of the product at the earliest.
If multiple products are pre ordered with different release dates your order will be shipped to according to the latest release date of the products in your order and will be subject to all normal shipping terms and condition.
- Please note the release date provided is just an estimate, it can occasionally be delayed due to unforeseen circumstances such as shipping delays and supplier shortages.
- If an order is ever impacted by a shortage of stock we will inform you and provide a full refund or the option to hold the pre order until additional stock is delivered.
Changes to Trading Card Game Pre Orders
So that we are able to get your TCG products into your hands as close to the release date as possible, orders are packed and sent prior to the official release date and as such may not be able to be altered if the request is made past the cut-off times listed below.
These cut-off times apply to requests to
- Cancel an order
- Change the shipping address
- Add/remove items from your order
Cut-off times for TCG orders
The cut-off times for changes to TCG pre release orders are as follows
3 Days From The Product Release Date
Please refer to the individual listing of the product that you wish to purchase for the product release date.
If you’re interested in purchasing a product that we do not currently have in stock, please contact us directly using the contact form and we will do our very best to source it for you.
For more information about pre ordering a product with Game Guys please contact our customer service team at firstname.lastname@example.org